All the orders that are sent from our online store wvw.jiemline.com they are revised and checked for proper operation and thus avoid inconvenience for our customers.
But Majestic Brokers SL is aware that there may be incidents when receiving the items purchased, we provide the following reasons and instructions for the return of the same.
1º - If the reason why you want to make a return or change not attributable to the quality of the products purchased and is because you are not satisfied with the purchase, you can return them within a maximum period of 48 hours from the receipt of the same, the products must keep intact their original packaging and without having been unsealed or used at any time, the packaging must not have any mark, sign or writing on them, you can send the order to us by the same means that received it running with the expenses transport on behalf of the buyer, once the order is received at our facilities and reviewed by our technical service and provided no anomaly is detected we will proceed to make the corresponding payment, the amount of the return of your order will be made by the same system of payment you used when you purchased it, you can also opt for the amount of the credit to be deducted from your next order.
2º - If the reason for which you want to make a return of the products purchased, is that the product presents a defect caused during transport, you must make this claim directly to the carrier, Majestic Brokers SL will not be responsible for such damages.
3º - If the reason for which you want to make a return of the purchased products, is due to a malfunction of the same, you will be able to benefit from the benefits of the Limited Warranty of two years offered by Majestic Brokers SL for all our customers, you can send us the products in question by the same means that received them running with the transport costs on account of the buyer, once received the products in our facilities and reviewed by our technical service and it will be demonstrated that these have been manipulated or misused or poorly installed the limited warranty would not cover your product, in the case that there really is a manufacturing defect of the product, Majestic Brokers SL I would send a new product to your home free of charge, in case that said product was sold out or canceled from our catalog we would send you one of the same or similar characteristics.
STEPS TO FOLLOW
1º - To make a return or send a product to the technical service you must send a written to the following email email@example.com indicating the reason for it.
2º - Our technical service will send you a reference for your case and you can send your package to the following address:
MAJESTIC BROKERS SL
APARTADO DE CORREOS, 186
38400 - PUERTO DE LA CRUZ - TENERIFE - ISLAS CANARIAS